FREQUENTLY ASKED QUESTIONS
Last Updated on April 08, 2025
FAQ
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Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the https://wolfgadgetz.com/, please feel free to e-mail us at support@wolfgadgetz.com
- Click on the product you want to buy.
- Click on the “Add To Cart” option.
- You can add multiple products to the cart by opening different products and adding them to the cart.
- After that, click “Cart” on the menu bar.
- Scroll down and click “Proceed to checkout”.
- Fill in all the billing details and check the Order detail (including total cost).
- Click on the “Order place” button below the form.
- Hence, your order is placed, and you will get a confirmation email of your order details.
- You can receive your order through the Cash On Delivery(COD) method
For the return policy, visit the “Refund & Return Policy” page.
Order Placement
You can visit our website https://wolfgadgetz.com/ and order your desired product anytime. You can also avail our ongoing discount offers for more than 50% before they end. To place an order, follow these steps:
1. Go to the product you want to order.
2. Click on ‘Add to Cart’ and then provide your shipping and payment details.
3. Click on ‘Place the Order’ to confirm.
Order Confirmation
You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.
Order Tracking
You can track your order once it reaches your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You’ll receive your tracking ID starting with W-xxxxx in your email inbox, and you can track your order here.
Order Details Changes
You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.
Order Cancellation
You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched. To cancel your order, please log in to your account, go to ‘Manage Your Order,’ and cancel the order. If you don’t have an account, please create one on the website and follow the process.
If your WOLF GADGETZ hasn’t been shipped already, your order will be canceled within two days of receiving the request for cancellation. You’ll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.
Delivery Charges
We offer free delivery all over Pakistan for all orders and do not charge any hidden charges. Please do not pay any amount to the rider other than the item price.
Delivery Time
Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances. All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.
Delivery Issue
In case of any delay, please call us at +92 312 5000 520. Our team will look into the issue and get back to you at the earliest.
Payment Options
You can choose to pay via the cash-on-delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank’s credit or debit card.
Other Charges
All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don’t have to pay any other charges.
Payment Issue
If the amount is deducted from your account but you didn’t receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank’s customer service.
Installment Option
Unfortunately, we do not offer any installment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price
Register a Complaint
Please fill out the complaint form to proceed with the replacement process. In order to provide you with the best possible assistance and to better understand the issue you’re facing, we kindly request that you send us an accurate video showing close visuals and clear audio explaining the actual problem that can help us identify the situation easily. Our team will call you and proceed further.
Complaint Duration
Our complaint process may take up to 7-10 working days. Firstly, product engineers will assess the received product and then deliver the correct item. We appreciate your patience throughout this process, and we assure you that we are making every effort to expedite the process without compromising the quality.
Complaint Status
You’ll receive your tracking ID in your email inbox. You can track your order easily once the courier dispatches it to your address here. We value your dedication to resolving this issue promptly and look forward to a positive resolution.
Repairing Duration
Our repair process may take up to 15-20 working days. Firstly, product engineers will assess the received product and then deliver you the correct item. During this process, we appreciate your patience and assure you that we are making every effort to expedite the process without compromising the quality.
Wrong/Physical Damaged Complaints – within 24 hours
We carefully pack all orders, but in case of receiving a wrong/damaged product like a broken strap, damaged body/screen, faded color, etc., don’t worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 24 hours of receiving it, and do not install or use that product, and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.
Faulted/Software Functionality Complaints – within 07 days
We carefully assess all items, but in case of facing any issue like Bluetooth connectivity, screen display, calling issue, etc., don’t worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 07 days of receiving it, and do not damage that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.
Opened/Unpacked Complaint
We carefully pack all orders and do not allow them to be opened by anyone other than the customer. In case of receiving an unpacked or opened product, please do not accept it from the rider. Please call us at +92 312 5000 520, and we will resend you the product without any extra charge.